
Search Result Page
Overview
The Search Result page is a core module of the JD.com app, as users typically arrive with clear shopping intent and often land directly on search results. Our goal was to maximize conversions and streamline purchase decisions through data-driven design. Collaborating with a 4-person design team, we broke down these pages into functional modules based on user behavior analytics, creating reusable components to ensure a consistent experience across categories.
We further optimized category-specific filters and context-relevant search recommendations by conducting data analysis, competitive research, and stakeholder interviews. These improvements helped enhance user experience and boost conversion rates across top-performing categories and promotional campaigns.
Team
JD.COM Platform Design Center -
Core Product design department -
Search and Feed Module Team
Outcome
Validate the positive impact of iterations through UCTR and UCVR values
Timeline
2023 Q3
Role
UX Designer
Module
Search &
Search Result
Tools
Figma
General Page Module Planning
Clear
Unclear
Design Strategy
Modules

全部
新品
店铺
口碑
手机
综合
销量
价格
筛选
京东物流
品牌
运行内存
像素
机身内存

¥6650
到手价
¥6800
分期免息
3期
正品鉴别
销量5000+
苹果京东自营旗舰店
80件同款在售 低至¥6600
自营
苹果 Apple iPhone 14 Pro
全画幅
双镜头套装
2420万像素

¥3399
到手价
¥3499
新品
分期免息
6
期
7天价保
销量5000+
华为京东自营旗舰店
自营
华为畅享 50Z 5000万高清AI
新科技·搭载m2芯片

¥5680
PLUS
¥5980
超级新品
分期免息
6
期
7天价保
销量15000+
华为京东自营旗舰店
自营
华为 P50 Pro手机 4G 全网

50SE 5G 手机 华为产品店内可选
支持66W超级速充 魅海蓝 8GB
¥9522
7天无理由退货
接受预定 明日7:00起送
华为 (亦城景园店) 2.3km

¥6179
新品
正品保障
30天价保
销量5000+
店铺
华为官方旗舰店
华为畅享 50Z 5000万高清AI
手机热销榜第3名

¥6179
正品保障
销量300+
小店
4.5分
大法数码手机铺子
华为(HUAWEI)Mate 40 5G 全



¥6179
到手价
¥6379
正品保障
销量300+
小店
大法数码相机铺子
50SE 5G 手机 华为产品店内新品

华为畅享 50Z 5000万高清AI
¥4999
到手价
¥5299
首购礼金
100元
正品保障
销量600+
小店
4.5分
大法数码手机铺子
6:18

iPhone12

华为 Mate7

OPPO Find

尼康Z5

小米 13 Pro
热门机型
苹果
华为
OPPO
小米
Selecting Products
Filter and Sort
Product List and
Comparable Product features
Navigation across modules
Business/ Service Type Navigation
Shopping guides,
keyword Recommendations
User’s Goal
Problem Statement
The current unified page functionality doesn't meet specialized user needs.
Data analysis highlights the need for tailored designs targeting specific categories and shopping scenarios to improve user experience and increase conversion rates.
Problem Analysis
Identify Opportunity Scope
Different product categories have distinct search needs.
Tailored search solutions for flagship categories offer a competitive edge.
Distinct search needs during holidays or promotions compared to regular days. Addressing these needs boosts conversion rates during peak periods.
Pinpoint
Specific Scenarios
1
Auto Parts
2
Pharmaceuticals
3
Holidays & Festivals
High Level
Design Strategy
A
Category-Specific Page component variants
Qualitative analysis driven design, based on category‘s characteristics and specific user pain points.
B
Additional Functions For holiday & festivals
Data driven design, based unmet gaps in search results during specific time periods.
Design Solutions
A
Category-Specific Page component variants
1
Auto Parts

Search for Auto Service

Searchfor Auto Parts
Product Solutions
Pain Points &
Category Characteristics
Unfamiliar Features
Compatibility
Online-to-Offline Service

Offer a simple process for users to add their vehicle information, enabling automatic product recommendations and reducing filtering time.
1.1
Simplified Vehicle Profile Adding
Provide targeted explanations and Offer personalized recommendations to enhance the decision-making process.
1.2
Original Equipment Manufacturer Parts (OEM) Labels

Personalized Filter based car model
OEM Parts Recommendation
Info. and OEM label for Filter Options
‘OEM’ and ‘Compatible’ labeling


Integrate online auto parts sales with offline services for seamless purchases and installations through an easy-to-use, one-stop solution.
1.3
Product & in-store services one-stop-shop

stores in the area
2
Pharmaceuticals

Search for Medicine

Search for Symptoms
Pain Points &
Category Characteristics
Urgent Medicine need
Strong quality and safety concern
Need Expert Guidance
Unit Price Comparison
1:Search Symptom
search: secondary categories or related symptoms, such as rheumatism, colds, etc.
Recommend: subcategories and Ask a Pharmacist Feature.
2:Search Category for common illness
Search: tertiary categories and common medications.
Recommend: products, their effects, and key selling points.
3:Search Category for chronicle disease
Search: tertiary categories and chronic disease medications.
Recommend: specific drugs, ingredients, and important usage instructions.
Fuzzy search is defined into three categories, with targeted recommendations provided for each:
2.1
Fuzzy Search: Direct recommendation and medication guidance




Prioritize Nearby Stores, 24-Hour Service, and In-Store Related Products.
Filtering options based on time of day
Under precise search, highlight delivery speed and enhance nearby stores and 24-hour service.
2.2
Precision Search: Fast Delivery with Nearby 24-Hour Stores

8PM-6AM: filter 24-Hour local store

6AM-8PM: Emphasize Authenticity Guarantee and Price Discounts

Product Solutions
B
Additional Functions For holiday & festivals
Identifying Demand Gap
Holidays & Festivals
spike in searches for contextual keywords
We identified through data that during public holidays and seasonal festivals, there is a spike in searches for contextual keywords (rather than item names or categories). However, this spike has not yet been met in search results, leaving a 30% opportunity for increasing UV value.

E-commerce Festivals
high demand to search for features and channel pages
Based on the analysis of collected user feedback and online data, we identified that during major promotional e-commerce festivals, users have a high demand to search for features and channel pages, driven by offline advertisements. However, this need has not yet been addressed.

3
Holidays
and Festivals
Goal:
Implement holiday integration throughout the entire search process to improve overall holiday product conversion rates.
Strategy
Insights
· Strong prompt shopping demands and habits
· The platform offers relevant promotional features
· Significant increase in search volume and revenue
· No aligned search results for contextual keywords
Focus on the convergence goal by integrating the existing promotional features into the search user journey.
Focus on induce exploration by recommending more associated items when the users search for seasonal products.
Public Holidays and Festivals
Seasonal Celebrations
E-commerce Holidays
Provide search capabilities for functional and themed pages
Insights
· Has demand for seasonal products
· Unlikely to direct search for the names
· Seasonal relevant products are under-discovered
Insights
· The platform has manually curated event pages
· Mass advertisements for event pages and live
streaming are deployed offline
· There are still no search results available for the
above-mentioned features
Product Solutions

Public Holidays and Festivals
landing page
landing page
search for event page
search for function
Seasonal Celebrations
E-commerce Holidays






Result after Launching
Test Lunch during Chinese Valentine’s Day | Under the condition of a 95% experimental group and 5% control group allocation in the overall market
UCTR diff
1.5
%
UCTR = Click PV / Search UV
diff = A/B - 1
UCVR diff
1.8
%
UCVR = Total Order Lines / Search UV
diff = A/B - 1
After the launch of the feature that allows users to view car accessories based on their own vehicle model, we observed significant fluctuations in the UCVR and UCTR values. To investigate the reasons behind this, we analyzed the click-through rates for each button in the top functionality module. The analysis revealed a high demand for switching vehicle models among users. Additionally, we noticed that a certain proportion of users would first uncheck the “recommend accessories based on my vehicle model” option and then re-select it.
In the next steps, we plan to conduct user research to better understand the specific needs behind these behaviors and iteratively optimize the feature accordingly..
Filter car accessories by vehicle model


Test Lunch during Chinese Valentine’s Day | Under the condition of a 95% experimental group and 5% control group allocation in the overall market
Following laughing during Chinese Valentine’s Day / Teacher’s Day/ Mid-Autumn Festival | 2023 data compared to 2022
UCTR diff
90
%
UCTR = Click PV / Search UV
diff = A/B - 1
UCVR diff
3
%
UCVR = Total Order Lines / Search UV
diff = A/B - 1
Average UCVR
7.5
%
Average Share of the Overall Market: 0.02%
Mid-Autumn Festival
Chinese Valentine’s Day


Related Projects
Contact Me
E-mail:
Tel:
annyjialuli01@gmail.com
(+1)778-697-4718 Canada