Search Result Page

Overview

The Search Result page is a core module of the JD.com app, as users typically arrive with clear shopping intent and often land directly on search results. Our goal was to maximize conversions and streamline purchase decisions through data-driven design. Collaborating with a 4-person design team, we broke down these pages into functional modules based on user behavior analytics, creating reusable components to ensure a consistent experience across categories.


We further optimized category-specific filters and context-relevant search recommendations by conducting data analysis, competitive research, and stakeholder interviews. These improvements helped enhance user experience and boost conversion rates across top-performing categories and promotional campaigns.

Team

JD.COM Platform Design Center -

Core Product design department -

Search and Feed Module Team

Outcome

Validate the positive impact of iterations through UCTR and UCVR values

Timeline

2023 Q3

Role

UX Designer

Module

Search &

Search Result

Tools

Figma

General Page Module Planning

Clear

Unclear

Design Strategy

Modules

全部

新品

店铺

口碑

手机

综合

销量

价格

筛选

京东物流

品牌

运行内存

像素

机身内存

6650

到手价

¥6800

分期免息

3

正品鉴别

销量5000+

苹果京东自营旗舰店

80件同款在售 低至¥6600

自营

苹果 Apple iPhone 14 Pro

全画幅

双镜头套装

2420万像素

3399

到手价

¥3499

新品

分期免息

6

7天价保

销量5000+

华为京东自营旗舰店

自营

华为畅享 50Z 5000万高清AI

新科技·搭载m2芯片

5680

PLUS

¥5980

超级新品

分期免息

6

7天价保

销量15000+

华为京东自营旗舰店

自营

华为 P50 Pro手机 4G 全网

50SE 5G 手机 华为产品店内可选

支持66W超级速充 魅海蓝 8GB

9522

7天无理由退货

接受预定 明日7:00起送

华为 (亦城景园店) 2.3km

6179

新品

正品保障

30天价保

销量5000+

店铺

华为官方旗舰店

华为畅享 50Z 5000万高清AI

手机热销榜第3

6179

正品保障

销量300+

小店

4.5

大法数码手机铺子

华为(HUAWEI)Mate 40 5G 全

6179

到手价

¥6379

正品保障

销量300+

小店

大法数码相机铺子

50SE 5G 手机 华为产品店内新品

华为畅享 50Z 5000万高清AI

4999

到手价

¥5299

首购礼金

100

正品保障

销量600+

小店

4.5

大法数码手机铺子

6:18

iPhone12

华为 Mate7

OPPO Find

尼康Z5

小米 13 Pro

热门机型

苹果

华为

OPPO

小米

Selecting Products

Filter and Sort

Product List and

Comparable Product features

Navigation across modules

Business/ Service Type Navigation

Shopping guides,

keyword Recommendations

User’s Goal

Problem Statement

The current unified page functionality doesn't meet specialized user needs.

Data analysis highlights the need for tailored designs targeting specific categories and shopping scenarios to improve user experience and increase conversion rates.

Problem Analysis

Identify Opportunity Scope

Different product categories have distinct search needs.

Tailored search solutions for flagship categories offer a competitive edge.

Distinct search needs during holidays or promotions compared to regular days. Addressing these needs boosts conversion rates during peak periods.

Pinpoint

Specific Scenarios

1

Auto Parts

2

Pharmaceuticals

3

Holidays & Festivals

High Level

Design Strategy

A

Category-Specific Page component variants

Qualitative analysis driven design, based on category‘s characteristics and specific user pain points.

B

Additional Functions For holiday & festivals

Data driven design, based unmet gaps in search results during specific time periods.

Design Solutions

A

Category-Specific Page component variants

1

Auto Parts

Search for Auto Service

Searchfor Auto Parts

Product Solutions

Pain Points &

Category Characteristics

Unfamiliar Features

Compatibility

Online-to-Offline Service

Offer a simple process for users to add their vehicle information, enabling automatic product recommendations and reducing filtering time.

1.1

Simplified Vehicle Profile Adding

Provide targeted explanations and Offer personalized recommendations to enhance the decision-making process.

1.2

Original Equipment Manufacturer Parts (OEM) Labels

Personalized Filter based car model

OEM Parts Recommendation

Info. and OEM label for Filter Options

‘OEM’ and ‘Compatible’ labeling

Integrate online auto parts sales with offline services for seamless purchases and installations through an easy-to-use, one-stop solution.

1.3

Product & in-store services one-stop-shop

stores in the area

2

Pharmaceuticals

Search for Medicine

Search for Symptoms

Pain Points &

Category Characteristics

Urgent Medicine need

Strong quality and safety concern

Need Expert Guidance

Unit Price Comparison

1:Search Symptom

search: secondary categories or related symptoms, such as rheumatism, colds, etc.

Recommend: subcategories and Ask a Pharmacist Feature.

2:Search Category for common illness

Search: tertiary categories and common medications.

Recommend: products, their effects, and key selling points.

3:Search Category for chronicle disease

Search: tertiary categories and chronic disease medications.

Recommend: specific drugs, ingredients, and important usage instructions.

Fuzzy search is defined into three categories, with targeted recommendations provided for each:

2.1

Fuzzy Search: Direct recommendation and medication guidance

Prioritize Nearby Stores, 24-Hour Service, and In-Store Related Products.

Filtering options based on time of day

Under precise search, highlight delivery speed and enhance nearby stores and 24-hour service.

2.2

Precision Search: Fast Delivery with Nearby 24-Hour Stores

8PM-6AM: filter 24-Hour local store

6AM-8PM: Emphasize Authenticity Guarantee and Price Discounts

Product Solutions

B

Additional Functions For holiday & festivals

Identifying Demand Gap

Holidays & Festivals

spike in searches for contextual keywords

We identified through data that during public holidays and seasonal festivals, there is a spike in searches for contextual keywords (rather than item names or categories). However, this spike has not yet been met in search results, leaving a 30% opportunity for increasing UV value.

E-commerce Festivals

high demand to search for features and channel pages

Based on the analysis of collected user feedback and online data, we identified that during major promotional e-commerce festivals, users have a high demand to search for features and channel pages, driven by offline advertisements. However, this need has not yet been addressed.

3

Holidays

and Festivals

Goal:

Implement holiday integration throughout the entire search process to improve overall holiday product conversion rates.

Strategy

Insights

· Strong prompt shopping demands and habits

· The platform offers relevant promotional features

· Significant increase in search volume and revenue

· No aligned search results for contextual keywords

Focus on the convergence goal by integrating the existing promotional features into the search user journey.

Focus on induce exploration by recommending more associated items when the users search for seasonal products.

Public Holidays and Festivals

Seasonal Celebrations

E-commerce Holidays

Provide search capabilities for functional and themed pages

Insights

· Has demand for seasonal products

· Unlikely to direct search for the names

· Seasonal relevant products are under-discovered

Insights

· The platform has manually curated event pages

· Mass advertisements for event pages and live

streaming are deployed offline

· There are still no search results available for the

above-mentioned features

Product Solutions

Public Holidays and Festivals

landing page

landing page

search for event page

search for function

Seasonal Celebrations

E-commerce Holidays

Result after Launching

Test Lunch during Chinese Valentine’s Day | Under the condition of a 95% experimental group and 5% control group allocation in the overall market

UCTR diff

1.5

%

UCTR = Click PV / Search UV

diff = A/B - 1

UCVR diff

1.8

%

UCVR = Total Order Lines / Search UV

diff = A/B - 1

After the launch of the feature that allows users to view car accessories based on their own vehicle model, we observed significant fluctuations in the UCVR and UCTR values. To investigate the reasons behind this, we analyzed the click-through rates for each button in the top functionality module. The analysis revealed a high demand for switching vehicle models among users. Additionally, we noticed that a certain proportion of users would first uncheck the “recommend accessories based on my vehicle model” option and then re-select it.


In the next steps, we plan to conduct user research to better understand the specific needs behind these behaviors and iteratively optimize the feature accordingly..

Filter car accessories by vehicle model

Test Lunch during Chinese Valentine’s Day | Under the condition of a 95% experimental group and 5% control group allocation in the overall market

Following laughing during Chinese Valentine’s Day / Teacher’s Day/ Mid-Autumn Festival | 2023 data compared to 2022

UCTR diff

90

%

UCTR = Click PV / Search UV

diff = A/B - 1

UCVR diff

3

%

UCVR = Total Order Lines / Search UV

diff = A/B - 1

Average UCVR

7.5

%

Average Share of the Overall Market: 0.02%

Mid-Autumn Festival

Chinese Valentine’s Day

Related Projects

Contact Me

E-mail:

Tel:

annyjialuli01@gmail.com

(+1)778-697-4718 Canada